Return & Exchange Policy
Return & Exchange Policy
Thank you for choosing Country Star General Trading LLC and shopping at www.thecountryfoods.com We are committed to ensuring your satisfaction with every purchase. In the event that you need to return or exchange a product, please review our Return & Exchange Policy below.
1. Eligibility for Return & Exchange
- Defective or Damaged Products:
If you receive a defective or damaged product, please contact us within 24 Hours of receiving the item. We will arrange for a return or exchange and cover any associated shipping costs.
- Incorrect Item Received:
If you receive an item different from what you ordered, please notify us within 24 Hours of receiving the shipment. We will arrange for the correct item to be shipped to you and cover any associated shipping costs.
- Change of Mind:
If you wish to return or exchange a product due to a change of mind, please contact us within 24 Hours of receiving the item. In such cases, the customer is responsible for return shipping costs.
2. Return & Exchange Process
To initiate a return or exchange, please follow these steps:
1. Contact Us:
- Reach out to our customer support team at country@eim.ae or call +9715542286876, Provide your order number and details of the issue.
2. Confirmation:
- Our customer support team will guide you through the return or exchange process and provide you with a return authorization if applicable.
3. Packaging:
- Pack the item securely in its original packaging, including all accessories, tags, and labels.
4. Shipping:
- Ship the return or exchange item to the address provided by our customer support team. For defective, damaged, or incorrect items, we will cover the return shipping costs.
5. Processing:
- Once we receive the returned item, our team will inspect it. If the return is approved, we will process the refund or exchange accordingly.
3. Conditions for Return & Exchange
- The product must be in its original condition with all packaging, tags, and labels intact.
- Returns must be initiated within the specified timeframe mentioned above.
- Returns must be accompanied by the original order confirmation or packing slip.
4. Refunds
- Refunds will be processed using the original payment method.
- Please allow10-14 days for the refund to reflect in your account.
We appreciate your understanding and cooperation. At Country Star General Trading LLC, we strive to provide you with an enjoyable shopping experience.
Thank you for choosing Country Star General Trading LLC and shopping at www.thecountryfoods.com We are committed to ensuring your satisfaction with every purchase. In the event that you need to return or exchange a product, please review our Return & Exchange Policy below.
1. Eligibility for Return & Exchange
- Defective or Damaged Products:
If you receive a defective or damaged product, please contact us within 24 Hours of receiving the item. We will arrange for a return or exchange and cover any associated shipping costs.
- Incorrect Item Received:
If you receive an item different from what you ordered, please notify us within 24 Hours of receiving the shipment. We will arrange for the correct item to be shipped to you and cover any associated shipping costs.
- Change of Mind:
If you wish to return or exchange a product due to a change of mind, please contact us within 24 Hours of receiving the item. In such cases, the customer is responsible for return shipping costs.
2. Return & Exchange Process
To initiate a return or exchange, please follow these steps:
1. Contact Us:
- Reach out to our customer support team at country@eim.ae or call +9715542286876, Provide your order number and details of the issue.
2. Confirmation:
- Our customer support team will guide you through the return or exchange process and provide you with a return authorization if applicable.
3. Packaging:
- Pack the item securely in its original packaging, including all accessories, tags, and labels.
4. Shipping:
- Ship the return or exchange item to the address provided by our customer support team. For defective, damaged, or incorrect items, we will cover the return shipping costs.
5. Processing:
- Once we receive the returned item, our team will inspect it. If the return is approved, we will process the refund or exchange accordingly.
3. Conditions for Return & Exchange
- The product must be in its original condition with all packaging, tags, and labels intact.
- Returns must be initiated within the specified timeframe mentioned above.
- Returns must be accompanied by the original order confirmation or packing slip.
4. Refunds
- Refunds will be processed using the original payment method.
- Please allow10-14 days for the refund to reflect in your account.
We appreciate your understanding and cooperation. At Country Star General Trading LLC, we strive to provide you with an enjoyable shopping experience.